Shipping & Returns

Find here important information regarding our Shipping and Returns policies. If you have any questions, doubts or concerns please Contact Us.

Shipping Policy

United States and Canada:

   - When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
   - Depending on the shipping provider you choose, delivery date estimates may appear on the checkout page. Please note these dates are not final and can be affected by holidays, carrier service disruptions and weather conditions.
We do not take responsibility for delivery delays once the packages are handed to the carrier. If your delivery is taking longer than expected, you may Contact Us and we will investigate with the carrier.
   - Orders are shipped in a maximum of 2 business days from the date they are placed. Please note our warehouse team does not work on weekends and US holidays.
   - We are unable to hold orders. All orders will be fulfilled based on the policy mentioned above. We cannot honor any requests to send parcels on specific dates beyond the established 2 business days from the date when the order is placed.

International Orders:

   - We can ship to virtually any country in the world. However, please note that restrictions in the destination country might apply on certain items. If unsure, please check with your local customs office before placing an order.
   - Hobby Attack does not cover any customs or import taxes when shipping orders outside of the United States and Canada. Please note estimated delivery dates can be affected by customs clearance processes in the destination country.
   - International orders are shipped in a maximum of 2 business days from the date they are placed. Please note our warehouse team does not work on weekends and US holidays.
   - We are unable to hold orders. All orders will be fulfilled based on the policy mentioned above. We cannot honor any requests to send parcels on specific dates beyond the established 2 business days from the date when the order is placed.

International US$500+ Free Shipping Policy:
- At Hobby Attack, we're excited to bring hobby enthusiasts around the world a fantastic shopping experience, now with the added perk of free shipping on all international orders totaling $500 or more. Our aim is to make your hobby pursuits even more enjoyable by eliminating shipping costs for qualifying orders.
- Eligibility: This free shipping policy applies to all international orders with a total value of $500 or more, excluding any taxes or duties.
- Shipping Method: We will utilize the most cost-effective and reliable shipping method available to ensure the safe and timely delivery of your order.
- Shipping Quotes: While we strive to provide accurate shipping cost estimates, international shipping rates can vary. If the shipping quote exceeds 20% of the total order cost, we reserve the right to take the following actions:
          a. Order Cancellation: In cases where the shipping cost surpasses 20% of the total order value, we may choose to cancel the order. If this occurs, you will be promptly notified, and any payments made will be refunded in full.
          b. Payment Adjustment: Alternatively, we may contact you to discuss options for covering the additional shipping costs. This could involve paying the balance to proceed with the order.
          c. Pickup Arrangements: In certain situations, we may propose arranging a pickup service that allows you to organize and pay for the shipping independently.
- Customer Notification: Should any adjustments be necessary due to shipping costs, we will promptly communicate with you via the email address or contact number provided during the order process.
- Transparency: We are committed to transparency in our shipping policies and will do our utmost to keep you informed about any changes or considerations related to your order.
- At Hobby Attack, we're dedicated to enhancing your hobby experience. Thank you for choosing us for your international shopping needs! If you have any questions or concerns, please feel free to contact our customer service team for assistance.

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Returns Policy

Buyer's Remorse:

- If you have a change of mind about a purchase you made with us, we are happy to offer a replacement or store credit within 14 days of the purchase date.
- To be eligible, the product must be in its original condition, unused, and in the same packaging in which it was received.
- You will be required to pay for the to and fro shipping costs for the replacement.
- No refunds will be provided for instances of buyer's remorse. Please consider your purchases carefully.
- Clearance & Deals item sales are final. We do not accept returns, exchanges nor replacements on items purchased within this category on instances of buyer’s remorse.

Company Error and Defective Items:

- If there's a mistake on our part, or if you receive a defective or damaged product, please contact our customer service team within 14 days of receiving the product.
- In these cases, we are happy to offer a replacement or store credit as a solution. We believe in the quality of our products and services and would like to provide you another opportunity to find something you'll love.
- Should you choose a replacement, we will cover the to and fro costs.

General Considerations:

- We understand that unique situations may arise. If you are truly unhappy with a product or our service, please reach out to our customer service team at info@hobbyattack.com, and we'll do our best to find a solution that works for both parties.
- Returns due to reasons other than defects, damages, or our error may be subject to a restocking fee, and return shipping costs may be borne by the customer.
- All returns, regardless of reason, require proof of purchase.